Phil Wright Toyota - New or Used Toyota Dealer in Russellville

From my salesman Mr. Diaz to the parts team I had nothing but an awesome buying experience from these guys and gals highly recommend coming to them for your next vehicle purchase!

Wow! What a great experience. I live out of state and found a Toyota Tacoma at Phil Wright Toyota in Little Rock, Arkansas. I live in Idaho. I decided to go for it and I am so glad I did. My purchase started with Eric the General Manager. He was incredible to work with and from the beginning he made me feel like he was there to make sure the experience and purchase were excellent. While purchasing the truck I worked with Brooklyn. She was always quick to answer my calls and reply to my texts. I arranged to fly in and since I had 30 hours of driving to get home I wanted everything ready. I arrived at the dealership on Saturday morning and my truck was sitting up front ready for me to begin my drive. Yeng greeted me as I arrived with the keys in her hand and asked me if I wanted to take it for a drive. I let her know that I had 30 hours of driving to do so I was ok to skip the test drive. She replied by letting me know that all of my paperwork was ready and that I was next in line to see the finance department. Patrick was my finance manager and he was a pleasure to work with. Overall the experience was incredible. I would highly recommend this dealer. Everyone I dealt with was warm, friendly and very service oriented. After I arrived home, I got a text from Eric asking me how my journey went. Great customer service is not a thing of the past with this dealer. Awesome experience!

I'll walk before I ever take anything back here. My first visit consisted of them finding a leak in my ac system. I got the vehicle back and my foam engine cover had chunks missing out of it. I know it wasn't like that before I went because I just changed my oil 2 days prior and it was fine. I replaced my ac condenser and brought it back to have the system charged. Lo and behold they overcharged my system and blew the plastic clip apart (that is designed to fail to prevent damage to other ac components if overcharged) They denied everything that has happened and still charged me for their own mal-practice. They came back with a quote for a new plastic clip and to, quite literally, push the pipe back into the hole for $615 dollars. Idk if they have a 10 year old mechanic in the back but I'll never go back there and Ide suggest nobody else go there either. I went originally because I thought, quality brand, quality service. I know that is no longer true...

This has been the best dealership I've worked with. They are not pushy like others. I bought a 2022 Highlander today. My salesman Rosendo is very helpful and really pleases you without feeling pushed. Eric the general manager is also helpful. I'm very pleased. I highly recommend buying a car here. They also kept me informed when my car was coming in.

A great place to buy a Toyota, I live about 2 hours away and they have delivered my last 5 vehicles. Easiest paperwork I have ever filled out, paperwork is all ready to go when the car is delivered and it takes about two seconds to fill out. Highly recommend buying from them. The manager Eric is great and always takes care of anything I need.

Ous salesman Rosendo Diaz did an amazing job and has helped us even with our other vehicle we bought. 10 out of 10 would definitely ask for him next time we buy a new ride

We dealt with Aaron as our salesman. He was such a polite young man. Very nice, and he spent so much of his time making sure we understood everything about the truck we were purchasing. He has been the first salesman in my 53 years that actually got into our new vehicle, and went over each button, control switch and how to use it. Not just throw a book at us and expect us to learn how to do it. He, and ALL the sales staff made us feel so welcome and made us feel as we were wanted there. I have been at different places and they just look over you if you don't meet the certain criteria, or look. Not at Phil Wright Toyota, they made us feel special, and I will definitely tell all my friends and everyone I know how they treat their customers. It was if we had known all of them our whole life. They made us feel like family. Thank you Aaron, and ALL of your coworkers for all your help, and leading us in the right direction to getting the perfect vehicle for us. May God bless each, and everyone of you. Mike, and Tammy Anglin God is good all the time.

Yesterday morning I decided I was finally ready to go car shopping. I had been in my previous car for almost 5 years and with the amount of traveling we do... it was time. I knew I had to find a car that I absolutely loved before I even considered trading mine in and I knew I wouldn't buy from anyone who didn't take me seriously as a woman (even though my husband was with me) or that rushed me around through the process. When we arrived at the dealership we were greeted and welcomed to the lot. They took their time getting to know what exactly I was looking for, why I was looking for the particular model I was interested in, and they wanted to know what was a must for my new ride. They never pressured me into looking at the most expensive vehicle on the lot and they respected my opinions. We were there for FOUR hours looking, test driving, and just taking our time through the process and the guys we worked with (Adair- so fun and knowledgeable-helped me set everything up too , Antonio w/finance, and Eric-the GM who was exceptional!) were sooo very patient and kind. It was honestly like car shopping with my husband and 3 buddies. Once we finally picked out a car we moved on to the finance side and Antonio was super and took the time explaining every single thing we were signing and again, never rushed us. We had our children with us during this part and they were offered drinks, snacks, and the dealership had a fun kids area that the kiddos could go sit in while we finished up. Overall, it was the best car shopping experience I have had and this will be my 3rd new vehicle I've purchased. I hope to be part of the Toyota family for many many years to come!