Oakland Acura - New or Used Acura Dealer in Oakland

From the beginning we had pretty good service with Paul . Once we got to the dealership the wait was a very long time sitting around waiting for finance . When we toured the car we noticed the back tire was very low and told Paul if he can get that looked out before we left the property since we lived 2 hours away . Once we drove off the lot about a hour in we noticed AC wasn’t working and tire light came on. Long story short a week later they came to pick up the car and take it to their shop to fix AC and again I mentioned to Brock at that time to please fix the back tire it’s still going flat. 2 months later still having tire issues so I took it to our local tire shop and they tell me the tire was never repaired, patched or even possibly looked at , he said just seems like they put air and that was it . The whole tire needs to be replaced costing a college 19yr old kid almost $300 bucks . It’s frustrating when I have made multiple requests before signing car and even after that something was not quite right with the tire and they assured me it would be taken care of. My sons safety is my number one priority and I will be calling corporate. I have texted Paul and Brock with no response .

I came in for an A1 service today. Stephen Neri assisted me & is a very pleasant service advisor. I had a positive interaction with him. He does a great job going over details & service. He's very caring & understanding & a great personto char with.  He informed me of a payment program that Acura Partners with ( Sunbit) that was very helpful in my current situation since I need new tires.  Stephen helped walk me through the easy application process & im glad he listenedto my situation & gave me this helpful resource. I always have a great service here, but this was my first time getting assistance from Stephen N. I appreciate you for doing all u could to help me & explain everything to me. Christina & Robin at the checkout desk were both helpful over the phone & in person. I know sometimes I can be that customer that asks a million questions especially about cars lol. But they were very helpful and patient with me. I highly recommend & I always have a good experience even with the newest staff. Thank yall.

This is a really organized service center. Everything went as planned, and while it seems as though they are just doing their jobs, things going smoothly over the course of several visits, is way better than a superb visit to be followed by mediocrity. The consistency is what I pay attention to.

Came here for a brake service an my RDX. Made an appointment online, although the service options listed on the website are limited. I was 15 minutes late but they were quick to see me and get my car in for service. Jose was friendly and accommodating. He was able to get the services done in a timely manner. Services specials are significantly cheaper than other dealerships and their facility is top notch. They offer free Wi-Fi and complimentary snacks. Drive is a little further from San Ramon but well worth it for bigger services.

Brought my MDX in for an A16 service. Upon arriving, service agent Gary immediately came out to greet me. He quickly processed my service information. I waited in their spacious and clean waiting lounge for my ride. They completed my service within 3 hours even though I wasn’t scheduled to pick up until after work. Returning to pick up was just as easy and efficient. The cashier processed my payment quickly and my car was waiting for me at the front door. Very happy with my service!

Excellent service here. Took my car in for maintenance and was promptly greeted and got started right away. Service was faster than expected and I appreciated the multi point inspection. Comfortable waiting area as well. I'll definitely be servicing my car here in the future.

(Two weeks ago) I called and spoke to Tyler Issa to inquire about purchasing a car for the first time. I had a million questions and he patiently answered them.. He's really nice and friendly right off the bat! He and Ray worked with me and I was approved for a car. Let me first say this. They both did everything they could to find the perfect car for me working with my budget, and credit score. They really treated me like family. It was genuine and I "WAS NOT" pressured or felt like it was just a sale. They have offers for recent graduates as well (terms). The process was literally a couple of hours and I have had my car for two weeks. Tyler thoroughly went through everything about the car and even referred me to a car insurance company that was affordable. Ray went over the purchase, bank stuff, and leasing terms and conditions. They were genuinely happy this being my first car purchase. The team at Oakland Acura is amazing and I'm highly satisfied with my car, the service, how easy and fast it was, and even the follow up. Thank you again Tyler and Ray for doing EVERYTHING you could to make me a satisfied customer. You made my first time car purchase very easy and rememberable. You are greatly appreciated. I'm very happy 😊 💕🤧

I am now an Acura owner for life! EXCELLENT service and support! Please go see Jason if you are in the market! He was incredibly patient, helpful, and attentive during the car buying process. Everyone we have interacted with at Oakland Acura has provided exemplary customer service. We are incredibly happy with our car and the ongoing check-ins and support we receive. Thank you!!!