Swickard Acura of Thousand Oaks - New or Used Acura Dealer in Westlake Village

Brian Park does a superb job and was so easy to talk to and work with. Buying a car is not always an easy decision, but Brian wasn't pushy, but he was there every step of the way to make sure I was comfortable with my purchase and even checked in with me the following day. Customer service isn't always top priority nowadays, but that wasn't the case with Brian. He was helpful and just an all-around good person to be around.

I was in a bind on a Monday with a flat tire and needed same day repairs and new tires. Out of 3 southern CA Acura dealers they had the best response, willing to work quickly and same day and didn’t just send me to voicemail! I had my car towed from Culver City to Thousand Oaks because they exhibited the most amazing customer service! While I may not live close anymore, I will continue to take a day to get my car serviced. They are top notch and know how to treat a customer!

We had a small dent near the back fender. We purchased an extra coverage when we purchased the car. I took the car to Acura of TO. Pictures were taken and I received a call later in the afternoon that they will have someone try to fix the dent. The following week the dent was repaired at no cost because of the extra coverage we pay each month. The car looked like nothing happen. Perfect! I am very pleased with the overall service. The most interesting part of my visit, Frank Aquirre started to talk and come to find out his wife and her family grew up in my neighborhood as a child in Oxnard. In fact, Frank's brother-in-law (Jaime) was in the same grade in grammar school. What a small world. I guess the person that will service your car may know your family so provide great service. Frank made that happen.

I regularly take my car to Acura of TO and I've always had a great experience. The are prompt with their service and always performed repairs to my satisfaction.They don't recommend unnecessary repairs and when they suggest repairs, I don't second guess them. They've built a trust and I hope others have had similar experiences as well. Keep up the good work. Thanks

Great customer service. Service experience was welcoming, easy, thorough and accommodating. Leo, my service rep made sure my first service visit there, since moving to THousand Oaks area from the east coast was perfect. Highly recommend Acura of Thousand Oaks. I couldn’t be more satisfied.

Hands down, the best car buying experience we've ever had! Fast, easy and very smooth process. I highly recommend Acura of Thousand Oaks for anyone looking to purchase a vehicle.

I have been taking my Acuras (TSX then RDX) to Acura Thousand Oaks for years, and I am 100% pleased with the entire team. Leo provides THE BEST customer service - he is professional, honest, and hard-working. He and the staff always go above and beyond. I wouldn't trust my vehicles with anyone else.

Worst service ever. I had an appointment at 10am to sign finance docs. I didn't want to waste my time at a dealership but was told by the sales associate that I would need to come in. I got there 20 minutes before my appointment. I was told they were short staffed and didn't have a finance guy to write up the loan at this moment, but they are having the finance guy from the Honda dealership next door come over. My sales guy, Israel said "he'll be here in just a few minutes." That was around 10:15. For the next hour we were told "5 minutes" and then we wouldn't see anyone for another 20 minutes. After we had been there for an hour and a half with no one there to assist, we finally decided to leave, without completing the purchase. Prior to leaving, my husband asked someone in the office when the finance guy would be here. The guy was dismissive, and said "we've already called him". Not until my husband said he would be leaving did he finally get up and walk across to the Honda dealership to get the finance guy. At that point, we were done. I will never go back to this dealership, and I will probably never buy another Acura.